FAQs
Orders and Shipping
Do you ship internationally?
We primarily ship within South Africa. If you are outside South Africa, please contact us for a shipping quote.
How long will it take for my order to arrive?
We aim to get your order to you as quickly as possible!
- Major Centres: Delivery within 2-3 working days after dispatch.
- Regional Areas: Delivery within 3-5 working days after dispatch.
Please note that delivery times may vary slightly due to factors beyond our control, such as courier delays.
Can I track my order?
What should I do if my order doesn’t arrive?
If your order doesn’t arrive within the expected timeframe, please contact us at support@woollymammothdesigns.com with your order details, and we’ll assist you.
Digital Downloads
How do I download my knitting pattern?
After completing your payment, you’ll receive an instant download link directly on the site. We’ll also send you a confirmation email with the link for easy access. Plus, you can log into your account anytime and find your downloads under the “Downloads” section.
What file format are the patterns in?
Can I re-download a purchased pattern?
Can international customers buy digital downloads?
Returns and Exchanges
Can I return or exchange items?
We do not accept returns unless an item arrives damaged. If your item is damaged, please contact us within 5 days of receipt and provide a photo of the damage. Once we review and verify the issue, we will arrange for a refund or replacement as appropriate.
Digital downloads are non-refundable.
What should I do if an item is defective or damaged?
Knitting Help and Advice
What if I have trouble understanding a pattern?
How do I choose the right yarn for a pattern?
Each pattern includes recommendations, but feel free to contact us for advice on substitutes or alternatives.
Account and Payment
Do I need an account to make a purchase?
What payment methods do you accept?
Is my payment information secure?
Still Have Questions?
If you have any questions that aren’t answered in our FAQs, feel free to contact us. We’re always happy to help and will get back to you as soon as possible!